Frequently Asked Questions
Find answers to common questions about our products, materials, production and shipping below. For anything not covered here, please contact us.
Acrylic Artworks
Each artwork is printed directly to the rear face of 6mm clear acrylic, with a white ink backing layer applied for opacity, depth and colour control. The panel is CNC cut and finished with diamond polished edges, creating a clean high-gloss artwork with depth, clarity and a refined contemporary finish.
Our acrylic artworks are available in two sizes:
Statement — 92 cm x 115 cm (36 in x 45 in)
Gallery — 72 cm × 90 cm (28 in x 35 in)
Approximate weights are:
Statement — 8kg (18 lb)
Gallery — 6kg (13 lb)
Yes. Each acrylic artwork is supplied with pre-mounted hanging brackets and an installation template to assist with positioning.
No. Wall fixings are not included. Different wall types require different fixings, so the correct hardware should be selected based on your wall construction. For safety and best results, we recommend using an experienced installer or suitable trade professional.
Acrylic artworks are best suited to interior spaces but may also be used in suitable outdoor areas. The acrylic panel itself is weather-resistant, however outdoor performance depends on sun exposure, heat, weather conditions, mounting method and installation location. Our acrylic artworks are printed with UV-stable inks and have an expected outdoor life of up to 5 years in suitable conditions.
Use a soft, clean microfibre cloth. Avoid abrasive cloths, harsh chemicals, ammonia-based cleaners or excessive pressure, as these may damage the acrylic surface.
Yes. Each acrylic artwork is made to order.
Please allow 5–10 business days for production and dispatch. These times may extend during peak seasons. Shipping time is additional.
Acrylic artworks are carefully packed for transport and shipped using suitable courier or freight services. Each artwork is packed to protect the printed surface, edges and corners during delivery.
Contact us within 48 hours of delivery with your order number and clear photos of the item, packaging and any visible damage or issue. If the product is confirmed to be damaged in transit, faulty or incorrectly supplied, we will work with you to arrange a suitable resolution.
No. Acrylic artworks are made to order and cannot be returned for change of mind, incorrect size selection or a change in preference after purchase. This does not affect your rights under Australian Consumer Law for faulty, damaged or incorrectly supplied products.
Wallpaper
Wallpaper pricing is calculated per square metre based on the wall dimensions entered and the selected material. Enter your wall width and height on the product page to calculate the final price.
Measure the full width and full height of the wall area you want covered. Measure in centimetres and check the wall at multiple points, as floors, ceilings and corners are not always perfectly level. Use the largest width and largest height measurement when ordering.
For best results add 5 cm (2 in) to both the width and height of your wall measurements. This allows for minor wall variation, out-of-square corners and trimming during installation. Any excess material can be trimmed once installed.
The customer is responsible for supplying correct wall measurements. NALA COLLECTIVE produces wallpaper based on the dimensions entered at the time of order. We are not responsible for incorrect measurements, ordering too little or too much material, or site issues caused by inaccurate dimensions
We offer two wallpaper materials:
Flex Wallpaper — Peel-and-Stick: A self-adhesive wallpaper option designed for easier application and removable use on suitable wall surfaces.
Signature Wallpaper — Paste-the-Wall: A traditional wallpaper option suited to long-term residential and commercial installations. Paste is applied directly to the prepared wall before hanging.
Choose Flex Peel-and-Stick if you want a simpler, paste-free installation process on a suitable smooth wall.
Choose Signature Paste-the-Wall if you want a traditional wallpaper finish for a longer-term installation.
No. Paste is not included. Signature wallpaper requires a suitable wallpaper adhesive selected for the wall surface and installation conditions. Your installer should confirm the correct adhesive before installation.
Wallpaper should be installed onto a clean, dry, smooth and properly prepared wall surface. The wall should be free from dust, moisture, flaking paint, loose plaster, texture, grease and contaminants. Freshly painted walls must be fully cured before installation.
We do not recommend installing wallpaper over textured, rough or uneven surfaces. Texture may show through the wallpaper and can affect adhesion, finish quality and long-term performance. For best results, the wall should be smooth and properly prepared before installation.
Flex wallpaper is designed to be removable from suitable surfaces. However, removability depends on the wall surface, paint quality, preparation, age of paint, environmental conditions and installation method.
Removal may damage paint or the wall surface, especially if the paint has poor adhesion, the wall was not properly prepared, the paint was not fully cured or the surface is fragile. NALA COLLECTIVE is not responsible for damage caused during wallpaper removal.
Yes. Our wallpaper is suitable for DIY installation, especially for smaller walls and straightforward applications. For best results, take your time with measuring, wall preparation, alignment and trimming. Larger walls, murals and multi-panel designs may be easier with two people or a professional installer. NALA COLLECTIVE is not responsible for installation errors, incorrect wall preparation, misalignment, bubbling, creasing, trimming mistakes or damage caused during installation.
Wallpaper is supplied in drops/panels produced to the height of your wall. Standard drops are supplied up to 60 cm wide (24 in), with overlap allowance included for alignment and trimming. The final drop may be narrower to suit your wall width. For example, a 400cm wide wall would be supplied as 6 standard drops and 1 narrower finishing drop.
The displayed crop preview is a guide only. Final production may vary slightly to suit panel joins, wall dimensions, print setup and panel layout. We will produce your wallpaper to the closest possible match based on the selected crop area and supplied measurements.
Colours may vary slightly between the screen preview and the final printed wallpaper. Screen brightness, device settings, lighting conditions and material choice can all affect how colours appear. Printed colour should be expected to have natural variation from digital previews.
Yes. Each wallpaper order is printed to the dimensions, material and crop selection provided at the time of purchase. Because wallpaper is custom printed, it cannot be returned for change of mind or incorrect measurements.
Please allow 5–10 business days for production and dispatch. These times may extend during peak seasons. Shipping time is additional.
Wallpaper is rolled, packed and shipped using suitable courier or freight services. The order will be packed to protect the printed surface during transport.
No. Wallpaper is custom printed to the supplied measurements and cannot be returned if the incorrect size, material or crop selection was ordered. Customers must check all measurements, material selections and crop previews carefully before placing an order.
Contact us within 48 hours of delivery with your order number and clear photos of the wallpaper, packaging and any visible damage or issue. If the product is confirmed to be damaged in transit, faulty or incorrectly supplied, we will work with you to arrange a suitable resolution.
Orders, Shipping & Returns
Yes. Our acrylic artworks and wallpaper are made to order. This allows each item to be produced to the selected size, material or wall dimensions.
Contact us as soon as possible after placing your order. Changes or cancellations may not be possible once production has started. Because our products are made to order, we cannot guarantee changes after checkout.
No. Made-to-order products cannot be returned for change of mind. This includes incorrect size selection, incorrect wall measurements, incorrect material choice or a change in preference after purchase.
Contact us within 48 hours of delivery with your order number and clear photos. If the product is confirmed to be faulty, damaged in transit or incorrectly supplied, we will arrange a suitable resolution in line with Australian Consumer Law.
Yes. We ship Australia-wide. Shipping options and availability may vary depending on the product type, delivery location and order size.
International shipping may be available depending on the product, order size and destination. Contact us before ordering if you require delivery outside Australia.
Yes. We can assist with interior designers, stylists, architects, builders and commercial projects. For trade or project enquiries, contact us with the project details, required quantities, location and timing.
Wallpaper is made to the wall dimensions entered at checkout. Acrylic artworks are currently available in our standard Gallery and Statement sizes only, unless otherwise arranged for a custom project.
Custom artwork or colour changes may be available for selected trade or commercial projects. Contact us with the artwork, dimensions, finish requirements and project details so we can assess whether the request is suitable.