Frequently Asked Questions
Find answers to common questions about our products, materials, production and shipping below. For anything not covered here, please contact us.
Acrylic Artworks
Each artwork is printed directly to the rear face of 6mm clear acrylic with a white ink backing layer for depth, opacity and colour control. Every panel is CNC cut and finished with diamond polished edges, creating a refined high gloss finish with clarity and visual depth.
Our acrylic artworks are available in two sizes:
Statement — 92cm × 115cm (36in × 45in)
Gallery — 72cm × 90cm (28in × 35in)
Statement is our signature size, designed to create a stronger focal point within residential interiors. Gallery offers the same artwork in a more compact format where a smaller scale is preferred.
NALA COLLECTIVE acrylic artworks are guaranteed against colour fading for 10 years when displayed indoors. In the unlikely event of noticeable fading, we will replace your artwork free of charge with the same design, material and originally ordered dimensions. The guarantee covers replacement of the artwork only and does not include installation, removal or other associated costs. Physical damage, chemical damage and damage caused by improper cleaning or care are not covered.
Approximate weights are:
Statement — 8kg (18lb)
Gallery — 6kg (13lb)
Yes. Every artwork is supplied with a pre-mounted hanging bracket and a positioning template for installation.
No. Wall fixings are not included, as different wall types require different fixing systems. Suitable fixings should be selected for your wall construction.
Yes. Acrylic artworks can be installed on plasterboard using suitable wall anchors or fixings designed for the artwork weight.
No. Adhesive hooks or strips are not recommended, as they are generally not rated to safely support the weight of the artwork.
The concealed mounting system holds the artwork close to the wall while allowing a small clearance for the hanging bracket.
Yes. The high gloss acrylic surface naturally reflects surrounding light and interior spaces, contributing to the depth and finish of the artwork.
Colours may vary slightly due to differences in screen settings, lighting conditions and device calibration.
Our acrylic artworks are designed primarily for interior spaces but may also be displayed in suitable sheltered outdoor areas. Outdoor longevity depends on sun exposure, weather conditions and installation location.
Yes, provided the artwork is installed in a well ventilated bathroom and is not exposed to continuous moisture or direct water.
Use a soft, clean microfibre cloth. Avoid abrasive cloths, ammonia based cleaners, harsh chemicals and excessive pressure.
Like all acrylic products, the surface can scratch if handled or cleaned incorrectly. Always use soft cleaning materials and avoid abrasive objects.
Yes. Every acrylic artwork is made to order specifically for your purchase.
Please allow 3–5 business days for production and dispatch. Shipping time is additional.
Each artwork is carefully packaged to protect the acrylic surface, edges and corners during transport and shipped using suitable courier or freight services.
No. Because every artwork is made to order, change of mind returns are not accepted. This does not affect your rights under Australian Consumer Law.
Do not install the artwork. Contact us within 7 days of delivery with your order number and clear photos of the artwork, packaging and any visible damage. If the product is confirmed to be damaged in transit, faulty or incorrectly supplied, we will work with you to arrange a suitable resolution.
Custom sizes are not currently offered. Our acrylic artworks are available in the standard Gallery and Statement formats.
No. Each artwork is produced in its original composition and cannot be cropped, resized or otherwise altered after ordering.
Wallpaper
Wallpaper pricing is calculated from the wall dimensions entered and the selected material. Enter your wall width and height on the product page to calculate the total price for your order.
Measure the full width and full height of the wall area you want covered. Measure in centimetres and check the wall at multiple points, as floors, ceilings and corners are not always perfectly level. Use the largest width and largest height measurement when ordering.
No. Enter your exact measurements into the wallpaper configurator. During production NALA COLLECTIVE will add 10cm to both the width and height as an installation allowance. This allows for minor wall variation, out of square corners and trimming during installation. Any excess material can be trimmed once installed.
The customer is responsible for supplying correct wall measurements. NALA COLLECTIVE produces wallpaper based on the dimensions entered at the time of order. We are not responsible for incorrect measurements, ordering too little or too much material, or site issues caused by inaccurate dimensions.
NALA COLLECTIVE wallpaper is guaranteed against colour fading for 10 years when displayed indoors. In the unlikely event of noticeable fading, we will replace your wallpaper free of charge with the same design, material and originally ordered dimensions. The guarantee covers replacement of the wallpaper only and does not include installation, removal or other associated costs. Physical damage, chemical damage and damage caused by improper cleaning or care are not covered.
We offer two wallpaper materials:
Flex Wallpaper (Peel and stick) – A self-adhesive wallpaper designed for customers wanting a cleaner, paste free installation.
Signature Wallpaper (Paste the wall) – A traditional wallpaper installed using paste applied directly to the prepared wall.
Choose Flex if you prefer the convenience of a self-adhesive, paste free installation.
Choose Signature if you prefer a traditional paste the wall wallpaper installation.
No. Paste is not included. We recommend Roman PRO-880 Wallpaper Adhesive.
Wallpaper should be installed onto a clean, dry, smooth and properly prepared wall surface. If using Flex Wallpaper, some stain resistant, wash & wear and non-stick paint finishes may reduce adhesion. If you're unsure whether your wall is suitable, we recommend ordering a sample first.
We do not recommend installing wallpaper over textured, rough or uneven surfaces. Texture may show through the wallpaper and can affect adhesion, finish quality and long-term performance. For best results, the wall should be smooth and properly prepared before installation.
No. Existing wallpaper should be completely removed and the wall properly prepared before installing new wallpaper.
Allow newly painted walls to complete the paint manufacturer's full curing period before installation. Dry to the touch does not necessarily mean fully cured.
Flex Wallpaper is designed to be removable from suitable wall surfaces. However, removability depends on the wall surface, paint quality, preparation, age of paint, environmental conditions and installation method.
Removal may damage paint or the wall surface, especially if the paint has poor adhesion, the wall was not properly prepared, the paint was not fully cured or the surface is fragile. NALA COLLECTIVE is not responsible for damage caused during wallpaper removal.
Yes. Both wallpaper materials are suitable for DIY installation on properly prepared walls. Larger walls, murals and more complex installations may be easier with two people or a professional installer. NALA COLLECTIVE is not responsible for installation errors, incorrect wall preparation, misalignment, bubbling, creasing, trimming mistakes or damage caused during installation.
Wallpaper may be installed on dry, well ventilated bathroom walls. Do not install in direct splash zones or areas subject to continuous moisture or condensation.
No. Wallpaper should not be installed where it will be exposed to direct heat, open flame, grease, steam or continuous high temperatures.
Wallpaper is supplied in numbered drops produced to the height of your wall. Standard drops are supplied up to 49cm wide (19in), with overlap allowance included for alignment and trimming. The final drop may be narrower to suit your wall width.
Your mural will be produced using the crop positioned during ordering. Please review the selected crop and wall dimensions carefully before completing your purchase.
Colours may vary slightly between the screen preview and the final printed wallpaper. Screen brightness, device settings, lighting conditions and material choice can all affect how colours appear.
We recommend ordering a sample if you would like to assess colour, scale, material finish or wall surface compatibility before placing your order.
Yes. Every wallpaper order is custom printed to the dimensions, material and crop selection provided at the time of purchase.
Please allow 3–5 business days for production and dispatch. Shipping time is additional.
Wallpaper is rolled, protected and shipped using suitable courier or freight services to minimise the risk of damage during transit.
No. Because wallpaper is custom printed to your supplied measurements, material selection and crop, change of mind returns and returns for incorrect measurements cannot be accepted.
Do not install the wallpaper. Contact us within 7 days of delivery with your order number and clear photos of the wallpaper, packaging and any visible damage or issue. If the product is confirmed to be damaged in transit, faulty or incorrectly supplied, we will work with you to arrange a suitable resolution.
Orders, Shipping & Returns
Yes. Our acrylic artworks and wallpaper are made to order. This allows each item to be produced to the selected size, material or wall dimensions.
Contact us as soon as possible after placing your order. Changes or cancellations are not possible once production has started. Because our products are made to order, we cannot guarantee changes after checkout.
No. Made to order products cannot be returned for change of mind. This includes incorrect size selection, incorrect wall measurements, incorrect material choice or a change in preference after purchase.
Do not install your artwork. Contact us within 7 days of delivery with your order number and clear photos of the product, packaging and any visible damage or issue. If the product is confirmed to be damaged in transit, faulty or incorrectly supplied, we will work with you to arrange a suitable resolution in line with Australian Consumer Law.
Yes. Standard shipping is free Australia wide.
International shipping may be available depending on the product, order size and destination. Contact us before ordering if you require delivery outside Australia.
Yes. We can assist with interior designers, stylists, architects, builders and commercial projects. For trade or project enquiries, contact us with the project details, required quantities, location and timing.
Wallpaper is made to the wall dimensions entered at checkout. Acrylic artworks are currently available in our standard Gallery and Statement sizes only, unless otherwise arranged for a custom project.
Custom artwork or colour changes may be available for selected trade or commercial projects. Contact us with the artwork, dimensions, finish requirements and project details so we can assess whether the request is suitable.