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TERMS OF SERVICE

This website is operated by NALA COLLECTIVE.

By using this website or placing an order, you agree to these Terms of Service. Please read them carefully before purchasing.

Products

NALA COLLECTIVE offers made-to-order acrylic artworks and wallpaper.

Product images, colours and previews are shown as accurately as possible. Colours may vary between screen display and final printed product due to device settings, lighting conditions, print materials and production processes.

Acrylic artworks

Acrylic artworks are printed directly to the rear face of 6 mm clear acrylic, with a white ink backing layer applied for opacity, depth and colour control.

Each panel is CNC cut and finished with diamond polished edges.

Acrylic artworks are available in selected standard sizes only unless otherwise arranged for a custom project.

Wall fixings are not included. Customers are responsible for selecting suitable fixings based on wall type and installation conditions.

Wallpaper

Wallpaper is printed to order based on the dimensions, material and crop selection provided at checkout.

Customers are responsible for supplying correct measurements. For best results, add 5 cm (2 in) to both the width and height of your wall measurements before ordering.

NALA COLLECTIVE is not responsible for incorrect measurements, ordering too little or too much material, unsuitable wall surfaces, installation errors, trimming mistakes or damage caused during installation or removal.

Orders

When placing an order, you are responsible for checking that all details are correct, including:

  • Product selection
  • Artwork
  • Size
  • Wallpaper dimensions
  • Wallpaper material
  • Mural crop selection
  • Delivery details
  • Contact details

Once an order has been placed, changes may not be possible if production has started.

Pricing and payment

All prices are listed in Australian dollars unless otherwise stated.

Prices may change without notice. The price charged will be the price displayed at the time your order is placed.

Payment must be received before production begins unless otherwise agreed in writing.

Production and dispatch

Please allow 5–10 business days for production and dispatch. These times may extend during peak seasons.

Shipping time is additional to production time.

Production and delivery timeframes are estimates only and may vary due to order volume, courier delays, material availability or circumstances outside our control.

Shipping

NALA COLLECTIVE ships Australia-wide.

Shipping costs and available options are shown at checkout where applicable. Large orders, remote locations or special delivery requirements may require custom shipping arrangements.

Customers are responsible for providing correct delivery information. NALA COLLECTIVE is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete delivery details.

Returns and refunds

NALA COLLECTIVE products are made to order.

We do not accept returns or provide refunds for change of mind, incorrect size selection, incorrect wall measurements, incorrect material selection, incorrect crop selection, ordering too little or too much material or a change in preference after purchase.

This does not affect your rights under Australian Consumer Law.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or incorrectly supplied, contact us within 48 hours of delivery with your order number and clear photos of:

  • The item
  • The packaging
  • Any visible damage or issue

Please keep all original packaging until the issue has been reviewed.

If the product is confirmed to be damaged in transit, faulty or incorrectly supplied, we will arrange a suitable resolution in line with Australian Consumer Law.

Installation

Customers are responsible for installation unless otherwise agreed in writing.

Wallpaper installation depends on accurate measuring, suitable wall preparation and careful application. NALA COLLECTIVE is not responsible for installation errors, misalignment, bubbling, creasing, trimming mistakes, poor adhesion caused by unsuitable wall surfaces or damage caused during installation or removal.

Acrylic artwork installation should be carried out using suitable fixings for the wall type. For safety and best results, we recommend using an experienced installer or suitable trade professional.

Intellectual property

All website content, including images, artwork, text, product descriptions, branding, logos and design elements, is owned by or licensed to NALA COLLECTIVE.

You must not copy, reproduce, distribute, modify or use our content without written permission.

Custom and trade enquiries

Custom artwork, colour changes, commercial projects and trade orders may be considered on request.

Any custom or trade arrangement must be confirmed in writing before production begins.

Website use

You agree not to misuse this website, interfere with its operation, attempt unauthorised access or use the website for unlawful purposes.

We may update, suspend or change the website at any time without notice.

Due to the size and weight of acrylic artworks, delivery may be handled by courier or freight service rather than standard post.

Third-party services

Our website may use third-party platforms and services, including Shopify, payment providers, shipping providers and analytics tools.

We are not responsible for third-party websites, services, delays, errors or interruptions outside our reasonable control.

Each order is packed to protect the printed surface during transport.

Limitation of liability

To the maximum extent permitted by law, NALA COLLECTIVE is not liable for indirect, incidental or consequential loss arising from the use of our website, products or services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.

Changes to these Terms

We may update these Terms of Service from time to time. The updated version will be published on this page.

Governing law

These Terms are governed by the laws of New South Wales, Australia.

Contact

For questions about these Terms, contact:

NALA COLLECTIVE
Email: support@nalacollective.com.au
Location: Sydney, Australia