NALA COLLECTIVE ships Australia-wide.

NALA COLLECTIVE respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or interact with our online store.

We may collect personal information including:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Payment and transaction details
• Enquiry details
• Website usage data
• Device, browser and IP information

We collect this information when you place an order, contact us, subscribe to updates, create an account or use our website.

Payment information is processed securely by our payment providers. NALA COLLECTIVE does not store full credit card details.

We use your personal information to:

• Process and fulfil orders
• Produce made-to-order products
• Arrange shipping and delivery
• Respond to enquiries
• Provide customer support
• Send order updates and transactional emails
• Manage returns, faults or damaged item claims
• Improve our website, products and customer experience
• Send marketing updates where you have subscribed or consented
• Comply with legal, tax and business record obligations

f you subscribe to our mailing list, we may send you collection releases, product updates and related brand communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We may share personal information with trusted third parties where required to operate our business, including:

• Shopify and ecommerce platform providers
• Payment processors
• Courier and freight providers
• Email and marketing platforms
• Website analytics providers
• Professional advisers
• Service providers who help us operate our store

We only share personal information where reasonably necessary for business operations, order fulfilment, customer support, marketing, legal or administrative purposes.

Our website may use cookies, pixels and similar technologies to improve site functionality, understand website traffic, measure performance and support marketing activity.

You can adjust your browser settings to block or limit cookies. Some parts of the website may not function correctly if cookies are disabled.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No online transmission or storage method is completely secure, so we cannot guarantee absolute security.

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before processing the request.

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately.